The CouncilFirst Solution

Powered by Microsoft

We’ve partnered with Microsoft to leverage the power of Dynamics 365, Modern Workplace and Azure to provide a reliable, scalable and secure platform. Our fully integrated, cloud-based solution is intuitive and user-friendly, and implementation is seamless. 

Solution Key Features

  • Mobile Accessibility

    A mobile-responsive platform designed to support field staff and on-the-go service delivery. Council teams can access and update information in real-time, complete inspections, and stay connected, ensuring continuity of service regardless of location or device.

  • Modular Architecture

    Adopt only the modules you need, when you need them. Our modular architecture enables phased rollout, reduces project risk, and ensures a more manageable and tailored implementation experience that evolves with your council's strategic priorities and available resources.

  • User-Friendly Interface

    A clean, intuitive design ensures council teams can easily navigate and use the platform with minimal training. By reducing complexity and improving usability, staff can work more efficiently, adopt changes faster, and ultimately deliver a smoother, more productive experience for internal teams and the community they serve.

  • Microsoft Ecosystem Integration

    CouncilFirst integrates seamlessly with familiar Microsoft tools such as Teams, SharePoint, Office 365, Power BI, and Azure. This ensures smooth adoption, leverages your existing ecosystem, and enhances collaboration and reporting, without requiring users to learn entirely new systems.

  • Superior Reporting

    Advanced reporting tools give councils real-time insights with customisable dashboards, powerful filtering, and natural language queries. Gain instant visibility across departments, track KPIs, and generate clear, actionable reports to support informed planning and transparent governance.

  • Single Source of Truth

    All departments access the same up-to-date data, eliminating duplication and errors. With a single source of truth, councils can operate more efficiently, ensure consistency, and enable better collaboration across teams, improving service delivery and operational alignment.

Meet our Modules

CouncilFirst delivers an integrated, out-of-the-box, solution with a wealth of capabilities and modules to support Australian local government organisations and their unique challenges. Our cloud based, SAAS solution ensures long-term sustainability and adaptability to the changing landscape of local government operations.

CouncilFirst’s modular architecture allows councils to adopt some or all of our available modules, meaning councils can tailor the solution to their needs as they grow and evolve. 


Financial Management

Empowering your councils financial future, one transaction at a time.

Records Management

Efficient, compliant and secure. The future of records management

Customer Requests Management

Easily manage customer interactions and service requests with our unified, data driven CRMS solution

Procure-to-Pay

Optimise your council’s procurement process from start to finish.

Payroll and ESS

Improve your organisations productivity, avoid risk, and empower your employees.

Rates Management

Simplify rates management that ensures accurate, efficient revenue collection and compliance.

 FAQs

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.